Improving performance has never been an easy task. Not only are there so many factors and players involved, but sustainability has to be factored in as well. Improving performance, even for a short period, poses a great challenge for any organization.
Read on and find out how to make Customer Experience Management work for you.
An article by Yousef Hammory, owner of TTR Group GmbHARTICLE PART 1 ARTICLE PART 2