CSM:move Enterprise is a software suite which meets all requirements of a holistic CSM and integrates into existing IT infrastructures.Ask for information
The lean and economical version of the big software suite, suitable for all needs of an essential customer satisfaction management.Ask for a demo
We evaluate our effectiveness by the satisfaction of our clients.
Continuous survey of customer satisfaction in over 70 countries – including individual feedback from the respondents, complaint management workflow and management reporting.Read case study
Annual survey of tenant satisfaction of the 25 largest housing associations in Germany.
Analysis of existing processes at the dealership in regard to their customer orientation.
Support in the development of a customer interaction center, including recruiting and training of the call centre’s agents.
Our CSM software offers you the targeted analysis of social media, providing statements about products, sales and service made by specific target groups.
Invitations can be send via email and sms.
Intelligent information rather than raw data.
Actionable knowledge for decision-makers.
Identification of customers’ expectations and needs.
Individual evaluation possibilities and follow-up surveys.
Expert advice in all project phases.
Data import/transfer, data cleansing and address quality reports.
Self service business intelligence solutions.
A customer-centric approach to improving your processes!
Driver, multivariate and cluster analysis.
Develop actions and targets using CSM and corporate data.
1st, 2nd, 3rd level support and steering of field partners.
Our CSM/CEM utilities will ensure that you always know what your customers are thinking, allowing you to further earn, enjoy and enhance their loyalty every step of the way.