TTR Group GmbH

YOUR CUSTOMER INSIGHTS MANAGEMENT

The right customer approach, systematic feedback management, effective loyalty programs.

Ask for a demo
Frankfurt - Atlanta

CUSTOMER INSIGHTS MANAGEMENT

Smart technology. Breathtaking performance.

CSM:move Enterprise™

The software solution for large companies and international corporations

CSM:move Enterprise is a software suite which meets all requirements of a holistic CSM and integrates into existing IT infrastructures.

Ask for information

CSM:move™

The software solution for medium-sized companies

The lean and economical version of the big software suite, suitable for all needs of an essential customer satisfaction management.

Ask for a demo

Case Studies and Success Stories.

We evaluate our effectiveness by the satisfaction of our clients.

Automotive

Implementation and Operation of an International CSM System

Continuous survey of customer satisfaction in over 70 countries – including individual feedback from the respondents, complaint management workflow and management reporting.

Read case study

Benchmark Study Tenant Satisfaction

Annual survey of tenant satisfaction of the 25 largest housing associations in Germany.

Process Optimisation from the Customer Perspective

Analysis of existing processes at the dealership in regard to their customer orientation.

Development of a Customer Interaction Center

Support in the development of a customer interaction center, including recruiting and training of the call centre’s agents.

Be the first to know what your customers are saying about you.

Our CSM software offers you the targeted analysis of social media, providing statements about products, sales and service made by specific target groups.

SOCIAL MEDIA MONITORING

Customer comments from blogs, boards, facebook, twitter etc.
Tag clouds, ties, sentiment graphs, likes/dislikes etc.
Identification of customer expectations

OUR RANGE OF SERVICES

Online survey

Invitations can be send via email and sms.

Performance reporting, dashboards

Intelligent information rather than raw data.

Text and web mining

Actionable knowledge for decision-makers.

Integration of relevant customer touchpoints

Identification of customers’ expectations and needs.

Customer feedback/ issue follow-up

Individual evaluation possibilities and follow-up surveys.

Consulting and project support

Expert advice in all project phases.

DATA MANAGEMENT

Data import/transfer, data cleansing and address quality reports.

Individual Reporting

Self service business intelligence solutions.

TRAINING AND COACHING

A customer-centric approach to improving your processes!

Statistical analysis

Driver, multivariate and cluster analysis.

TARGET AND BONUS SYSTEMS

Develop actions and targets using CSM and corporate data.

Support

1st, 2nd, 3rd level support and steering of field partners.

Take an active role in the business-to-consumer dynamic.

Our CSM/CEM utilities will ensure that you always know what your customers are thinking, allowing you to further earn, enjoy and enhance their loyalty every step of the way.