TTR Group GmbH

100% satisfied customers is feasible!

The right customer approach, systematic feedback management, effective loyalty programs.

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Frankfurt - Atlanta

A complete CSM solution for the 21st century.

Smart technology. Breathtaking performance.

CSM:xecute™

The software solution for large companies and international corporations

CSM:xecute is a software suite which meets nearly all requirements of a holistic CSM. Firmly rooted in standard technologies, it readily integrates into existing IT infrastructures.

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CSM:move™

The software solution for medium-sized companies

The lean and economical version of the big software suite, suitable for all needs of an essential customer satisfaction management.

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Case Studies and Success Stories.

We evaluate our effectiveness by the satisfaction of our clients.

Automotive

Implementation and Operation of an International CSM System

Continuous survey of customer satisfaction in over 70 countries – including individual feedback from the respondents, complaint management workflow and management reporting.

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Benchmark Study Tenant Satisfaction

Annual survey of tenant satisfaction of the 25 largest housing associations in Germany.

Process Optimisation from the Customer Perspective

Analysis of existing processes at the dealership in regard to their customer orientation.

Development of a Customer Interaction Center

Support in the development of a customer interaction center, including recruiting and training of the call centre’s agents.

Be the first to know what your customers are saying about you.

Our CSM software offers you the targeted analysis of social media, providing statements about products, sales and service made by specific target groups.

SOCIAL MEDIA MONITORING

Customer comments from blogs, boards, facebook, twitter etc.
Tag clouds, ties, sentiment graphs, likes/dislikes etc.
Identification of customer expectations

Key Solutions and Features.

Web Surveys

Customer orientation starts with the right approach to your customer.

WEB REPORTING

Intelligent information rather than raw data.

DATA MINING

Actionable knowledge for decision-makers.

CUSTOMER ANALYSIS

Identification of customers’ expectations, needs and new impulses.

FRAUD DETECTION

Visualization of cases of fraud, percentages and probabilities.

ACTION PLANNING

Enhance your performance significantly with intelligent action management.

DATA MANAGEMENT

Handle and process data from a range of sources like the professionals.

SOCIAL MEDIA MONITORING

Tapping into a rich vein of information.

TRAINING AND COACHING

A customer-centric approach to improving your processes!

5 STAR RATINGS

Looking good in the world wide web is not just about vanity.

TARGET AND BONUS SYSTEMS

Develop target and bonus systems using CSM and corporate data.

COMPLAINT MANAGEMENT

Maximize customer loyalty by systematic processing of customers’ complaints.

Take an active role in the business-to-consumer dynamic.

Our CSM/CEM utilities will ensure that you always know what your customers are thinking, allowing you to further earn, enjoy and enhance their loyalty every step of the way.