TTR Group GmbH

YOUR CUSTOMER INSIGHTS MANAGEMENT

The right customer approach, systematic feedback management, effective loyalty programs.

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Frankfurt - Atlanta

CUSTOMER INSIGHTS MANAGEMENT

Smart technology. Breathtaking performance.

CSM:move™ Enterprise

The software solution for large companies and international corporations

CSM:move Enterprise is a software suite which meets all requirements of a holistic CSM and integrates into existing IT infrastructures.

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CSM:move™

The software solution for medium-sized companies

The lean and economical version of the big software suite, suitable for all needs of an essential customer satisfaction management.

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OUR RANGE OF SERVICES

Online survey

Invitations can be send via email and sms.

Performance reporting, dashboards

Intelligent information rather than raw data.

Text and web mining

Actionable knowledge for decision-makers.

Integration of relevant customer touchpoints

Identification of customers’ expectations and needs.

Customer feedback/ issue follow-up

Individual evaluation possibilities and follow-up surveys.

Consulting and project support

Expert advice in all project phases.

DATA MANAGEMENT

Data import/transfer, data cleansing and address quality reports.

Individual Reporting

Self service business intelligence solutions.

TRAINING AND COACHING

A customer-centric approach to improving your processes!

Statistical analysis

Driver, multivariate and cluster analysis.

TARGET AND BONUS SYSTEMS

Develop actions and targets using CSM and corporate data.

Support

1st, 2nd, 3rd level support and steering of field partners.

Take an active role in the business-to-consumer dynamic.

Our CSM/CEM utilities will ensure that you always know what your customers are thinking, allowing you to further earn, enjoy and enhance their loyalty every step of the way.