CSM:xecute is a software suite which meets nearly all requirements of a holistic CSM. Firmly rooted in standard technologies, it readily integrates into existing IT infrastructures.Ask for information
The lean and economical version of the big software suite, suitable for all needs of an essential customer satisfaction management.Ask for a demo
We evaluate our effectiveness by the satisfaction of our clients.
Continuous survey of customer satisfaction in over 70 countries – including individual feedback from the respondents, complaint management workflow and management reporting.Read case study
Annual survey of tenant satisfaction of the 25 largest housing associations in Germany.
Analysis of existing processes at the dealership in regard to their customer orientation.
Support in the development of a customer interaction center, including recruiting and training of the call centre’s agents.
Our CSM software offers you the targeted analysis of social media, providing statements about products, sales and service made by specific target groups.
Customer orientation starts with the right approach to your customer.
Intelligent information rather than raw data.
Actionable knowledge for decision-makers.
Identification of customers’ expectations, needs and new impulses.
Visualization of cases of fraud, percentages and probabilities.
Enhance your performance significantly with intelligent action management.
Handle and process data from a range of sources like the professionals.
Tapping into a rich vein of information.
A customer-centric approach to improving your processes!
Looking good in the world wide web is not just about vanity.
Develop target and bonus systems using CSM and corporate data.
Maximize customer loyalty by systematic processing of customers’ complaints.
Our CSM/CEM utilities will ensure that you always know what your customers are thinking, allowing you to further earn, enjoy and enhance their loyalty every step of the way.