TTR Group is a leading management consultancy for the subjects Customer Satisfaction & Loyalty Management (CSM), Sales and Distribution Channel Management and Product and Price Management.
We support our clients in further developing Customer Satisfaction, Customer Orientation and Service Quality. We find new and important Market and Customer Potential and consult you in Market Launches and Sales Channel Management.
In the area of CSM, we combine the measurement of customer satisfaction with the improvement of service quality and the implementation of the results in a permanent and effective improvement cycle. We display the collected data and findings on our own web-based CSM systems and integrate them into existing CRM platforms. We implement a systematic and practice-proven complaint management procedure.
In addition, we support our national and international clients in safeguarding important market-related decisions. We achieve this through the use of solid data and practical implementation proposals. Generally, potential, distribution and pricing issues are the focus of our projects.