TTR Group is a leading management consultancy in the field of customer satisfaction and loyalty management (CSM).
We combine the measurement of customer satisfaction with enhancement of the service quality and implementation of results in a permanent and effective cycle of improvement. We display the data and findings compiled in a fully automated, IT-based manner, and integrate these into existing systems. We are familiar with the market research methods required for this, and combine these with our IT expertise and platforms, taking them as the basis for our consultancy services.
In particular, these include:
- CSM workshops: Understanding, interpreting and processing CSM findings.
- CSM rating: Evaluating the customer-oriented approach.
- Developing and implementing systematic, practicable complaint management.
- Managing service quality standards.
- Optimizing processes from a customer perspective.
- Training customer-oriented behavior.
- Training performance enhancement in sales and service.